[PLA-16757] [Howden] Not receiving emails from [email protected] due to DMARC

Client

Account name: “HGH - Howden - Finland”

Account ID: 1682

User email address: [[email protected]|mailto:[email protected]]

Task

The client reached out saying that they are not receiving emails from n[[email protected].|mailto:[email protected]]

When they reached out to their IT team, they were told that “Complyadvantage is not blocked at all. It is being refused due to DMARC . This means the sender's server has an out of date security certificate so they need to be informed and repair or else all emails may get stopped and have to be released singly"

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Issue metadata

• Issue type: Support Request
• Priority: Major